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eBay Product Feature HD low stream with storage halved it uses a scene-adaptive encoding strategy, dynamic GOP, dynamic ROI, flexible multi-frame reference structure and intelligent noise reduction to deliver high-quality video without straining the network. Smart Face Detection Face detection is an advanced technology, used in modern security systems. The technology identifies a person by scanning and recognizing their frontal facial structure. It is typically based on Genetic Algorithm and Eigen-face techniques. Wide Dynamic Range The camera achieves vivid images, even in the most intense contrast lighting conditions, using industry-leading wide dynamic range (WDR) technology. DNR By taking advantage of advanced ISP (Imaging Signal Processing) technology, the IP camera is able to deliver crystal-clear image quality in low light conditions without any “Noising” interference. Product specification DS-7616NI-K2/16P Embedded Plug & Play 4K NVR Video/Audio Input Two-way audio input: 1-ch, RCA (2.0 Vp-p, 1kΩ) IP video input: 16-ch Network Incoming bandwidth: 160Mbps Outgoing bandwidth: 160Mbps Video/Audio Output HDMI Output: 1-ch, resolution: 4K(3840*2160)/60Hz, 4K(3840*2160)/30Hz, 1920*1080P/60Hz, 1600*1200/60Hz, 1280*1024/60Hz, 1280*720/60Hz, 1024*768/60Hz Recording Resolution: 8MP/6MP/5MP/4MP/3MP/1080p/UXGA/720p/VGA/4CIF/DCIF/2CIF/CIF/QCIF Audio Output: 1-ch, RCA (Linear, 1kΩ) VGA Output: 1-ch, resolution: 1920*1080P/60Hz, 1280*1024/60Hz, 1280*720/60Hz, 1024*768/60Hz Decoding Capability: 8-ch@1080P Live view / Playback: 8MP/6MP/5MP/3MP/1080p/UXGA/720p/VGA/4CIF/DCIF/2CIF/CIF/QCIF Hard Disk SATA: 2 SATA interfaces for 2 HDDs Capacity: Up to 6TB capacity for each HDD External Interface Network Interface: 1RJ-45 10/100/1000Mbps self-adaptive Ethernet interface USB Interface: 2, USB2.0 Alarm In: 4-ch Alarm Out: 1-ch POE Interface: 8 independent 10 /100 Mbps PoE Ethernet interfaces General Power Supply: 100 to 200 VAC Consumption(without hard disk and POE): ≤ 15 W Working Temperature: -10 oC ~ +55 oC (+14 oF~ + 131 oF) Working Humidity: 10 % ~ 90 % Chassis: 385 mm chassis Dimensions: 385 × 315× 52 mm (15.2″ 12.4″ 2.0″) Weight(without HDD): ≤ 3 kg (6.6 lb) DS-2CD2185FWD-I 8 MP(4K) IR Fixed Dome Network Camera Camera Image Sensor: 1/2.5″ Progressive Scan CMOS Signal System: PAL/NTSC Min. Illumination: Color: 0.01 lux @(F1.2, AGC ON), 0.028 Lux @(F2.0, AGC ON), 0 lux with IR Shutter time: 1/3 s to 1/100,000 s Slow shutter: Support Lens: 2.8 mm, horizontal field of view: 102° 4 mm, horizontal field of view: 79° 6 mm, horizontal field of view: 50° 8 mm, horizontal field of view: 40° 12 mm, horizontal field of view: 23° Lens Mount: M12 Adjustment Range: Pan: 0° to 355° , tilt: 0° to 75°, rotate: 0° to 355° Day& Night: IR cut filter with auto switch Wide Dynamic Range: 120 dB Digital noise reduction: 3D DNR Focus: Fixed Compression Standard Video Compression: H.265+/H.265/H.264+/H.264/MJPEG Video bit rate: 32Kbps~16Mbps Audio Compression: -S: G.711/G.722.1/G.726/MP2L2/PCM Audio bit rate: 64Kbps(G.711)/16Kbps(G.722.1)/16Kbps(G.726)/32-192Kbps(MP2L2) Triple Streams: Yes Image Max. Image Resolution: 3840 × 2160 Frame Rate: 50Hz: 20 fps (3840 × 2160), 25 fps (3072 × 1728, 2560 × 1440, 1920 × 1080, 1280 × 720) 60Hz: 20 fps (3840 × 2160), 30fps (3072 × 1728, 2560 × 1440, 1920 × 1080, 1280 × 720) Sub Stream: 50Hz: 25fps (640 × 480, 640 × 360, 320 × 240) 60Hz: 30fps (640 × 480, 640 × 360, 320 × 240) Third Stream: 50Hz: 25fps (1280 × 720, 640 × 360, 352 × 288) 60Hz: 30fps (1280 × 720, 640 × 360, 352 × 240) Image Enhancement: BLC/3D DNR/ROI/HLC Image Settings: Rotate mode, saturation, brightness, contrast, sharpness and white balance adjustable by client software or web browser ROI: Support 1 fixed region for main stream and sub stream separately Day/Night Switch: Day/Night/Auto/Schedule/Triggered by Alarm In (-S) Network Network Storage: microSD/SDHC/SDXC card (128G), local storage and NAS (NFS,SMB/CIFS), ANR Protocols: TCP/IP, UDP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UPnP, SMTP, SNMP, IGMP, 802.1X, QoS, IPv6 General Function: One-key reset, Anti-Flicker, heartbeat, mirror, password protection, privacy mask, Watermark, IP address filtering System Compatibility: ONVIF (Profile S, Profile G), ISAPI Interface Audio: with -S model：1 audio input (line in), 1 audio output interface, terminal block Communication Interface: 1 RJ45 10M / 100M Ethernet interface Alarm: with -S model：1 alarm input, 1 alarm output (max. 12 VDC, 30 mA), terminal block On-board storage: Built-in Micro SD/SDHC/SDXC slot, up to 128 GB Reset Button: Yes Audio Environment Noise Filtering: Support(-S) Audio I/O: support Audio Sampling Rate: 8 kHz/16 kHz/32 kHz/44.1 kHZ/48 kHz Smart Feature-set Behavior Analysis: Line crossing detection, Intrusion detection, Unattended baggage detection, Object removal detection Line Crossing Detection: Cross a pre-defined virtual line Intrusion Detection: Enter and loiter in a pre-defined virtual region Unattended Baggage: Objects left over in the pre-defined region such as the baggage, purse, dangerous materials Object Removal: Objects removed from the pre-defined region, such as the exhibits on display. Exception Detections: Scene change detection Recognition: Face Detection General Operating Conditions: -30 °C ~ 60 °C (-22 °F ~ 140 °F) Humidity 95% or less (non-condensing) Power Supply: 12 VDC ± 25%, PoE (802.3af Class3) Power Consumption: 12 VDC ± 25%, 6.2 W PoE(802.3af, 36 V to 57 V,class 3), 9 W Impact Protection: IK10 Weather Proof: IP67 IR Range: Up to 30m Dimensions: Camera: Φ 111 × 82.4 mm (Φ 4.4″ × 3.2″) Package: 134 × 134 × 108 mm (5.27″ × 5.27″ × 4.25″) Weight: 500 g (1.1 lb.) Video/Audio Input Two-way audio input: 1-ch, RCA (2.0 Vp-p, 1kΩ) IP video input: 16-ch Network Incoming bandwidth: 160Mbps Outgoing bandwidth: 160Mbps Video/Audio Output HDMI Output: 1-ch, resolution: 4K(3840*2160)/60Hz, 4K(3840*2160)/30Hz, 1920*1080P/60Hz, 1600*1200/60Hz, 1280*1024/60Hz, 1280*720/60Hz, 1024*768/60Hz Recording Resolution: 8MP/6MP/5MP/4MP/3MP/1080p/UXGA/720p/VGA/4CIF/DCIF/2CIF/CIF/QCIF Audio Output: 1-ch, RCA (Linear, 1kΩ) VGA Output: 1-ch, resolution: 1920*1080P/60Hz, 1280*1024/60Hz, 1280*720/60Hz, 1024*768/60Hz Decoding Capability: 8-ch@1080P Live view / Playback: 8MP/6MP/5MP/3MP/1080p/UXGA/720p/VGA/4CIF/DCIF/2CIF/CIF/QCIF Hard Disk SATA: 2 SATA interfaces for 2 HDDs Capacity: Up to 6TB capacity for each HDD External Interface Network Interface: 1RJ-45 10/100/1000Mbps self-adaptive Ethernet interface USB Interface: 2, USB2.0 Alarm In: 4-ch Alarm Out: 1-ch POE Interface: 8 independent 10 /100 Mbps PoE Ethernet interfaces General Power Supply: 100 to 200 VAC Consumption(without hard disk and POE): ≤ 15 W Working Temperature: -10 oC ~ +55 oC (+14 oF~ + 131 oF) Working Humidity: 10 % ~ 90 % Chassis: 385 mm chassis Dimensions: 385 × 315× 52 mm (15.2″ 12.4″ 2.0″) Weight(without HDD): ≤ 3 kg (6.6 lb) Hikvision 4MP DS-2CD2347G2-LU Acusense ColorVu IP Camera Built-in mic 2.8mm PoE Full Color Importance Reminder before Buying: 1: The camera has POE function and NO Power adapter in the original Hik package. 2: The firmware can be upgraded whenever HikVISION update system comes out. 3.DS-2CD2347G2-LU is Hikvision IP Camera, suitable for Hikvision NVR, we don’t suggest to use other brand NVR. 4. The link is for 2.8mm lens, if you need 4mm one, please kindly remark it in order, Thanks! 5. Installer and Dealer are welcomed to contact for stock list and Bulk price! High quality imaging with 4MP resolution Efficient H.265+ compression technology Clear imaging against strong backlight due to 130 dB WDR technology Built-in microphone for real-time audio security Focus on human and vehicle targets classification based on deep learning 24/7 colorful imaging Water and dust resistant (IP67) Q 1: Is the firmware upgradable. A1: Yes. The English firmware support upgrade. Upgradable from official website. Q2: How can I know the camera’s IP? A2: Pls download the HIKVISION tool: “SADP” to search the IP and then Log in. Q3: What’s the warranty the camera is to be offered? A3: We offer 3-year Warranty. Product Feature Hikvision Colorvu Technology With Hikvision ColorVu technology, zero-light environments are no longer a problem for security. Better lenses, more advanced sensors, and soft supplemental lighting come together to take image quality, even in total darkness, to a new level. View in Color, Even in Darkness Traditional cameras with Infrared LEDs do bring more details under lighting conditions, while in darkness images will be turning black and white. Need to capture vivid and colorful details in total darkness? Hikvision ColorVu series is the answer. Advanced Lenses and High-Sensitivity Sensors In contrast to conventional lenses, Hikvision ColorVu lenses are equipped with a super-aperture, reaching up to F1.0, which allows more light to enter the lens so that imaging brightness can be increased. Innovative codec Hikvision H.265 + H.265+ allows you to: Optimize the Basic Functions of the Camera; Allows Better Use of Network Bandwidth; Significantly Reduces Interference; Guarantees Long-term Archiving of Recordings Without Compromising Image Quality. DNR By taking advantage of advanced ISP (Imaging Signal Processing) technology, the IP camera is able to deliver crystal-clear image quality in low light conditions without any “Noising” interference. Audio Adds Another Lever of Evidence This feature can provide you with more information such as gender, age, accent &language should an intrusion ever occur. Keep you peace of mind always! Plug&Play All that this security camera requires to connect it to a compatible Hikvision or Hitosino NVR is a single Cat5e ethernet cable. This all-in-one cable provides video transmission, and power to the camera, and a stable network connection. Hikvision HIK-Connect and IVMS4200 Connection by Plug &Play -Video playback -Real-time notifications -Two-way remote communication -Video intercom devices to answer calls at the door -Remote arming using security control panel -Device sharing with assigned permissions -Convenient and secure fingerprint login Video Management Software-IVMS4200 -Management of up to 256 devices -Smart search and Playback -E-map Function -Alarm Event Management with Video Pop Up -Camera Management License Plate Reading -Smart Deep Learning Management -Managing video intercom and access control in one module Product specification DS-2CD2347G2-L(U) 4 MP Acusense ColorVu Fixed Turret Network Camera Max. 2688 × 1520 @30fps 4 mm/6 mm fixed lens H.265+, H.264+ 120dB WDR Built-in mic (Optional) 12 VDC & PoE (802.3af, class 3) Built-in micro SD/SDHC/SDXC slot, up to 128G BLC/3D DNR/HLC/ROI 0.0014 Lux @ (F1.0, AGC ON), 0 Lux with Light Full time color Camera DS-2CD2347G2-LU Image Sensor1/1.8″ Progressive Scan CMOS Min. IlluminationColor: 0.0005 Lux @ (F1.0, AGC ON), B/W: 0 Lux with white light Shutter Speed1/3 s to 1/100,000 s Slow ShutterYes P/NP/N Wide Dynamic Range130 dB Angle AdjustmentPan: 0° to 360°, tilt: 0° to 75°, rotate: 0° to 360° Lens Lens TypeFixed focal lens, 2.8, 4, and 6 mm optional Iris TypeFixed Lens Type & FOV 2.8 mm, horizontal FOV 112°, vertical FOV 61°, diagonal FOV 134° 4 mm, horizontal FOV 95°, vertical FOV 51°, diagonal FOV 115° 6 mm, horizontal FOV 58°, vertical FOV 31°, diagonal FOV 69° Depth of Focus 2.8 mm, 2.5 m to ∞ 4 mm, 3.5 m to ∞ 6 mm, 7.5 m to ∞ ApertureF1.0 Lens MountM16 DORI DORI 2.8 mm, D: 58 m, O: 23 m, R: 11 m, I: 2 m 4 mm, D: 77 m, O: 30 m, R: 15 m, I: 7 m 6 mm, D: 115 m, O: 45 m, R: 23 m, I: 11 m Illuminator Supplement Light TypeWhite Light White Light Range30 m Smart Supplement LightYes Video Max. Resolution2688 × 1520 Main Stream 50 Hz: 25 fps (2688 × 1520, 1920 × 1080, 1280 × 720) 60 Hz: 30 fps (2688 × 1520, 1920 × 1080, 1280 × 720) Sub Stream 50 Hz: 25 fps (640 × 480, 640 × 360) 60 Hz: 30 fps (640 × 480, 640 × 360) Third Stream 50 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) 60 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) *Third stream is supported under certain settings. Video Compression Main stream: H.265/H.264/H.265+/H.264+ Sub-stream: H.265/H.264/MJPEG Third stream: H.265/H.264 *Third stream is supported under certain settings. Video Bit Rate32 Kbps to 8 Mbps H.264 TypeBaseline Profile/Main Profile/High Profile H.265 TypeMain Profile H.264+Main Stream supports H.265+Main stream supports Bit Rate ControlCBR/VBR Scalable Video Coding (SVC)H.264 and H.265 encoding Region of Interest (ROI)1 fixed region for main stream and sub-stream Audio Environment Noise Filtering-U: Yes Audio Sampling Rate-U: 8 kHz/16 kHz/32 kHz/44.1 kHz/48 kHz Audio Compression -U: G.711ulaw/G.711alaw/G.722.1/G.726/MP2L2/PCM/MP3/AAC Audio Bit Rate-U: 64 Kbps (G.711ulaw/G.711alaw)/16 Kbps (G.722.1)/16 Kbps (G.726)/32 to 192 Kbps (MP2L2)/8 to 320 Kbps (MP3)/16 to 64 Kbps (AAC) Network Simultaneous Live ViewUp to 6 channels APIOpen Network Video Interface (PROFILE S, PROFILE G, PROFILE T), ISAPI, SDK ProtocolsTCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv4, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SNMP, ARP User/HostUp to 32 users. 3 user levels: administrator, operator and user SecurityPassword protection, complicated password, HTTPS encryption, IP address filter, Security Audit Log, basic and digest authentication for HTTP/HTTPS, TLS 1.1/1.2, WSSE and digest authentication for Open Network Video Interface Network Storage MicroSD/SDHC/SDXC card (256 GB) local storage, and NAS (NFS, SMB/CIFS), auto network replenishment (ANR) Together with high-end Hikvision memory card, memory card encryption and health detection are supported ClientiVMS-4200, Hik-Connect, Hik-Central Web Browser Plug-in required live view: IE 10+ Plug-in free live view: Chrome 57.0+, Firefox 52.0+ Local service: Chrome 57.0+, Firefox 52.0+ Image SNR≥ 52 dB Day/Night SwitchAuto, Schedule Image EnhancementBLC, HLC, 3D DNR Image Parameters SwitchYes Image SettingsRotate mode, saturation, brightness, contrast, sharpness, gain, white balance adjustable by client software or web browser Interface Built-in Microphone-U: Yes On-board StorageBuilt-in micro SD/SDHC/SDXC slot, up to 256 GB Hardware ResetYes Communication Interface1 RJ45 10 M/100 M self-adaptive Ethernet port Event Basic Event Motion detection (human and vehicle targets classification), video tampering alarm, exception Smart EventScene change detection Deep Learning Function Face CaptureYes Perimeter ProtectionLine crossing detection, intrusion detection, region entrance detection, region exiting detection General Linkage MethodUpload to NAS/memory card/FTP, notify surveillance center, trigger recording, trigger capture, send email Firmware VersionV5.5.112 Web Client Language 33 languages English, Russian, Estonian, Bulgarian, Hungarian, Greek, German, Italian, Czech, Slovak, French, Polish, Dutch, Portuguese, Spanish, Romanian, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Turkish, Korean, Traditional Chinese, Thai, Vietnamese, Japanese, Latvian, Lithuanian, Portuguese (Brazil), Ukrainian General FunctionAnti-flicker, heartbeat, mirror, privacy mask, flash log, password reset via email, pixel counter Software ResetYes Storage Conditions-30 °C to 60 °C (-22 °F to 140 °F). Humidity 95% or less (non-condensing) Startup and Operating Conditions-30 °C to 60 °C (-22 °F to 140 °F). Humidity 95% or less (non-condensing) Power Supply 12 VDC ± 25%, reverse polarity protection PoE: 802.3af, Class 3 Power Consumption and Current 12 VDC, 0.55 A, max. 6.6 W PoE (802.3af, 36 V to 57 V), 0.22 A to 0.13 A, max. 7.6 W Power InterfaceØ5.5 mm coaxial power plug MaterialAluminum alloy body, except for trim ring Screw MaterialSUS304 Camera DimensionØ138.3 mm × 125.2 mm (Ø5.4″ × 4.9″) Package Dimension170 mm × 170 mm × 150 mm (7″ × 7″ × 5.9″) Camera WeightApprox. 750 g (1.7 lb.) With Package WeightApprox. 1055 g (2.3 lb.) Approval EMC FCC SDoC (47 CFR Part 15, Subpart B); CE-EMC (EN 55032: 2015, EN 61000-3-2: 2014, EN 61000-3-3: 2013, EN 50130-4: 2011 +A1: 2014); RCM (AS/NZS CISPR 32: 2015); IC VoC (ICES-003: Issue 6, 2016); KC (KN 32: 2015, KN 35: 2015) Safety UL (UL 60950-1); CB (IEC 60950-1:2005 + Am 1:2009 + Am 2:2013, IEC 62368-1:2014); CE-LVD (EN 60950-1:2005 + Am 1:2009 + Am 2:2013, IEC 62368-1:2014); BIS (IS 13252(Part 1):2010+A1:2013+A2:2015); LOA (IEC/EN 60950-1) EnvironmentCE-RoHS (2011/65/EU); WEEE (2012/19/EU); Reach (Regulation (EC) No 1907/2006) ProtectionIP67 (IEC 60529-2013) Camera DS-2CD2347G1-LU Image Sensor: 1/1.8″ Progressive Scan CMOS Signal System: PAL/NTSC Min. Illumination: 0.0014 Lux @ (F1.0, AGC ON), 0 Lux with Light Shutter time: 1/3 s to 1/100,000 s Slow shutter: Support Lens: 4 mm, horizontal FOV: 94°, vertical FOV: 48°, diagonal FOV: 115° 6 mm, horizontal FOV: 57°, vertical FOV: 31°, diagonal FOV: 67°(optional ) Lens Mount: M16 Adjustment Range: Pan: 0° to 360°, tilt: 0° to 75°, rotate: 0° to 360° Day& Night: Auto Wide Dynamic Range: 120 dB Digital noise reduction: 3D DNR Focus: Fixed Compression Standard Video Compression: H.265+/H.265/H.264+/H.264/MJPEG Video bit rate: 32Kbps~16Mbps Image Max. Image Resolution: 1920 x 1080 Frame Rate: 50Hz: 25fps (2688 × 1520, 2560 × 1440, 2304 × 1296, 1920 × 1080, 1280 × 720) 60Hz: 30fps (2688 × 1520, 2560 × 1440, 2304 × 1296, 1920 × 1080, 1280 × 720) Sub Stream: 50Hz: 25fps (640 × 480, 640 × 360, 320 × 240) 60Hz: 30fps (640 × 480, 640 × 360, 320 × 240) Third Stream: 50Hz: 25fps (1280 × 720, 640 × 360, 352 × 288) 60Hz: 30fp s(1280 × 720, 640 × 360, 352 × 240) Image Enhancement: BLC/3D DNR/HLC/ROI Image Settings: Saturation, brightness, contrast, sharpness, AGC, white balance adjustable by client software or web browser ROI: Support 1 fixed region for main stream and sub-stream separately Day/Night Switch: Day/Night/ Network Network Storage: microSD/SDHC/SDXC card (128G), local storage and NAS (NFS,SMB/CIFS), ANR Protocols: TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UPnP, SMTP, SNMP, IGMP, 802.1X, QoS, IPv6, UDP, Bonjour General Function: One-key reset, anti-flicker, three streams, heartbeat, mirror, password protection, privacy mask, watermark, IP address filter System Compatibility: ONVIF (Profile S, Profile G),ISAPI Interface Audio: 1 audio input (built-in mic), mono sound(-U) Communication Interface: 1 RJ45 10M / 100M Ethernet interface On-board storage: Built-in Micro SD/SDHC/SDXC slot, up to 128 GB Reset Button: Yes Smart Feature-set Behavior Analysis: Line crossing detection, intrusion detection, unattended baggage detection, object removal detection Line Crossing Detection: Cross a pre-defined virtual line Intrusion Detection: Enter and loiter in a pre-defined virtual region Unattended Baggage: Objects left over in the pre-defined region such as the baggage, purse, dangerous materials Object Removal: Objects removed from the pre-defined region, such as the exhibits on display. General Operating Conditions: -30 °C ~ 60 °C (-22 °F ~ 140 °F) Humidity 95% or less (non-condensing) Power Supply: 12 VDC ± 25%, 5.5 mm coaxial power plug ,PoE (802.3af, class 3) Power Consumption: 12 VDC, 0.5 A, max. 6 W PoE: (802.3af, 36 V to 57 V), 0.3 A to 0.1 A, max. 7.5 W Weather Proof: -L model: IP67 -LU model: IP66 Dimensions: Camera: Φ 138.3 × 125.2 mm (Φ 5.4″ × 4.9″) With package: 170 × 170 × 150 mm (7″ × 7″ × 5.9″) Weight: Camera: 575 g (1.3 lb.) With package: 833 g (1.8 lb.) Payment We only accept payment by Paypal Paypal enables you to arrange payment quickly and securely online and has a great buyer protection. If you want to pay via another ways, please let us know first. Thank you for the visit. About us We are Hikvision authorized distributor in China and Uniview authorized distributor globally, so our prices are very competitive compared with our competitors, and after-sales service is better supported by manufacturer. In addition, we have strong sources of Hikvision, which we have been selling in the past 4 years. And we have been working with many installers and traders in USA, we can help you to do trade reference if you want. If you are interested in learning more of us and our prices, please let us know. All of our products: Brand new 100% Genuine For bulk purchases and kit customize, please kindly contact us before buying. Delivery details 1. We will send out your order within 1 working days, the Tracking number will be updated to you once your order has been shipped. If there is any delay, it may be caused by bad weather or custom inspection which is not in our control, but don’t worry, we will keep to follow your order until you receive it. 2. We try our best to make you get desired products as soon as possible. In case you receive wrong products, please contact us timely for exchange or refund. If damaged, please refuse to sign and send us the message ASAP. 3. If you need to change your address. Please make a note in your order or send me a message after you placed the order. Otherwise we will not be responsible for the wrong or undeliverable address. Return Refund 1.You have 7 days to contact us and 30 days to return it from the date the item(s) is(are) received, but we will not be responsible for the return freight chargescaused if it is not because the product quality issue. 2.If there is any quality issue, please kindly provide pictures or video clearly to prove it. 3.All returned items MUST be in the original condition and packaging with all components and accessories included. The shipping tracking number, specific reasons for the return, and your PO# MUST be provided to us timely. 4.Full refund can be offered immediately upon receipt of the returned items as we request above. If you ask for a replacement, we will arrange shipment after confirming the return of the former one. 5.We will be responsible for all of the shipping cost or refund part of payment if the product(s) is(are) not as described. 6.Product with quality issue in 14 days can be returned and refunded; In 30 days can be returned and replaced; In a year can be returned and repaired. For product with quality issue, in 6 months or longer, we will be responsible for only freight charges for shipping back to you. 7.The return and refund policy does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair or physical damages. Thank you for your visiting. Contact us Working Time: Monday-Sunday，9:00-18:30. (China time). All messages will be answered within 1 business day. If you don’t receive our reply, please kindly resend your message. Serious buyers only, please place bid only if you agree all our terms. Dahua Product Network Camera NVR Mount Hikvision Product Network Camera NVR Mount CameraType Dome Bullet Turret Security system Dahua System Hikvision System Private brand System-hitosino Other On Sep-21-19 at 03:20:02 PDT, seller added the following information:
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